We use reasonable steps to protect Personal Information we hold from misuse, loss, unauthorised access, modification or disclosure. For example, our Platform contains Secure Socket Layer (“SSL”) encryption that is used to transmit User Content via the Platform. All User Content entered into or transmitted by Users on or via the Platform is stored securely in Sydney, Australia at data centres operated by our hosting provider, AWS. No data is replicated or stored outside of Australia. We maintain other electronic (e-security) measures for the purposes of securing Personal Information, such as passwords, firewalls and antivirus software. We also maintain physical security measures in our business premises.

In addition to Amazon Web Services, we engage third-party software service providers (sub-processors) that may process user information on our behalf. Below is a list of third-party software service providers and the purposes for which they may be used:

1. Zoho – customer relationship management (CRM)
   Zoho is used for managing customer relationships, handling support tickets, and maintaining records of customer interactions to improve customer experience and provide timely customer support.

2. Intercom – customer support and communication
   Intercom is used to facilitate customer support and live chat services on our Platform, enabling us to assist customers in real-time.

3. Segment – data integration and analytics
   Segment is used to collect, unify, and route user data from our Platform to analytics tools, making data available for analysis and reporting.

4. MixPanel – analytics
   MixPanel is used to track user behaviour on our Platform, analyse engagement trends, and optimise features based on data-driven insights, allowing us to improve the overall user experience.

5. Google Analytics – website and traffic analytics
   Google Analytics is used to monitor and analyse website traffic, user behavior, and demographics. This tool helps us understand how users engage with our Platform, providing insights to enhance its performance and usability.

In addition, our Software Engineers and Customer Support staff are located in Sri Lanka and Canada, and may have access to Personal Information to carry out technical support, maintenance, and other services related to the operation of our Platform.

We may use or disclose Personal Information that we collect for all or any of the following purposes:

• Running our Platform;
• Handling complaints;
• Managing employee records;
• Sending out a newsletter, special offer or other information which we think you may find interesting using the email address which you have provided;
• For market research purposes;
• To customise the Platform according to your interests;
• In order to process an application or enquiry made to us on the Platform;
• In order to identify Users when we are contacted with questions or concerns regarding our Platform;
• When our Users seek our technical support;
• Conducting publicity campaigns;
• When engaging third parties to conduct research and development of our Platform;
• When providing information to our legal, accounting or financial advisors/representatives or debt collectors for debt collection or other purposes;
• Where authorised or required by law.

In addition to the above situations, we may also need to disclose Personal Information to enforcement bodies (including content that you have entered into the Platform) for any of the following reasons:

• The prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
• The enforcement of laws relating to the confiscation of the proceeds of crime;
• The protection of the public revenue;
• The prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct;
• The preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of the court or tribunal.
• Audiri, via its service SkoolShare, may send direct marketing communications and/or inform Audiri app users of other relevant products or services available from Audiri, its affiliates or other approved third parties. These communications from us may take the form of emails, push notifications, SMS, mail or other forms of communication, in accordance with all applicable laws.
• We will also use e-mail from time to time to respond to inquiries, confirm purchases, or contact users of our Platform regarding their experiences with our Platform.
• Anytime a customer or visitor receives e-mail it does not want from us the customer can request that we not send further e-mail by contacting us via email at: privacy@edtechgroup.com.au or by opting out by clicking the unsubscribe link at the bottom of any applicable e-mail.
• We may provide statistics to third party advertisers by reference to demographic information concerning Registered Users of the Platform. This information is only ever provided on a de-identified basis, so that our third party advertisers’ advertisements that are published on the Platform can be targeted to a relevant target market. We never provide demographic information about our Users to third party advertisers that has not first been de-identified.

We will not sell, trade, or rent your Personal Information to any third party unless authorised by you or this Privacy Policy or such information is disclosed in connection with our sale, merger, reorganisation or consolidation of our assets or capital stock or any part of our Platform business or such disclosure is required to protect the safety of employees, customers or property.

If you refuse to provide us with Personal Information or you provide us with erroneous Personal Information, we will be unable to provide the functionality and services made available through the Platform to you.