We use reasonable steps to protect Personal Information we hold from misuse, loss, unauthorised access, modification or disclosure. For example, our Platform contains Secure Socket Layer (“SSL”) encryption that is used to transmit User Content via the Platform. All User Content entered into or transmitted by Users on or via the Platform is stored securely in Sydney, Australia at data centres operated by our hosting provider, AWS. No data is replicated or stored outside of Australia. We maintain other electronic (e-security) measures for the purposes of securing Personal Information, such as passwords, firewalls and antivirus software. We also maintain physical security measures in our business premises.

In addition to Amazon Web Services, we engage third-party software service providers (sub-processors) that may process user information on our behalf. Below is a list of third-party software service providers and the purposes for which they may be used:

Our Use of AI Tools

We use an AI Tutor powered by Claude 3.5 via Amazon Web Services (AWS) Bedrock, located in Sydney, to support educational delivery. However, we do not collect, process, retain, or share any personal information with the AI Tutor beyond what is outlined in Anthropic’s Privacy Policy.

• What personal data will be collected: We do not collect or share any personal data with Claude 3.5. Any input shared by users is not used to develop, train, or refine AI systems, and is not retained by the model or its provider.
• Purposes for processing personal data: No personal data is used for AI processing. The AI Tutor operates solely on the input provided in real time, with no persistent storage, profiling, or training.
• Retention period for personal data: We do not retain any personal data within the AI Tutor system. AWS Bedrock and Anthropic do not store user prompts or outputs.
• Who the data is shared with: Data is not shared with any third party except for the operational interaction with Anthropic via AWS Bedrock in Sydney, which follows strict privacy controls as detailed in their privacy policy.
• Your rights: Individuals have the right to access, rectify, or stop the use of any personal data we may hold (noting none is collected via the AI Tutor). To exercise these rights, please contact our Privacy Officer using the details at the end of this policy.
• Withdrawing consent: Use of the AI Tutor is entirely optional. You may choose not to use the feature at any time. Consent to interact with the AI Tutor is deemed withdrawn if you cease using it.
• Timely information disclosure: This information is made available to users prior to any interaction with the AI Tutor, and our Privacy Policy is accessible at all times from the platform interface.

We may use or disclose Personal Information that we collect for all or any of the following purposes:

• Running our Platform;
• Handling complaints;
• Managing employee records;
• Where you have consented, sending direct marketing communications about products and services offered by Audiri, Skilligence Pty Ltd t/a EdTech Group, and their related entities, that may be of interest to you as a parent or guardian using the Platform — you may opt out of these communications at any time at no cost
• For market research purposes;
• To customise the Platform according to your interests;
• In order to process an application or enquiry made to us on the Platform;
• In order to identify Users when we are contacted with questions or concerns regarding our Platform;
• When our Users seek our technical support;
• Conducting publicity campaigns;
• When engaging third parties to conduct research and development of our Platform;
• When providing information to our legal, accounting or financial advisors/representatives or debt collectors for debt collection or other purposes;
• Where authorised or required by law.

In addition to the above situations, we may also need to disclose Personal Information to enforcement bodies (including content that you have entered into the Platform) for any of the following reasons:

• The prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction or breaches of a prescribed law;
• The enforcement of laws relating to the confiscation of the proceeds of crime;
• The protection of the public revenue;
• The prevention, detection, investigation or remedying of seriously improper conduct or prescribed conduct;
• The preparation for, or conduct of, proceedings before any court or tribunal, or implementation of the orders of the court or tribunal.
• Direct Marketing Communications
  Where you are an active Registered User of the Platform and have provided consent in accordance with our Terms of Use, Audiri (iimage Technical Services Pty Ltd) and its parent company Skilligence Pty Ltd trading as EdTech Group may send you direct marketing communications about products and services offered by Audiri, EdTech Group, and their related entities. These products and services are selected because they may be of genuine interest or relevance to you in your role as a parent or guardian using the Platform.*
  Marketing communications may be sent by email, push notification, SMS, or other electronic means.
  We will only send direct marketing communications to you while your account remains active. We do not send direct marketing communications to individuals whose accounts have been deactivated, whose school’s subscription has ended, or who have previously unsubscribed.
  You may withdraw consent and opt out of all direct marketing at any time, free of charge, by:
  • clicking the unsubscribe link in any marketing email or SMS;
  • updating your communication preferences in your account settings; or
  • contacting our Privacy Officer at privacy@edtechgroup.com.au.
  Opt-out requests will be actioned within 5 business days. We will not re-contact you to encourage you to resubscribe once you have unsubscribed.
  We maintain records of all marketing consents, including the method, date, and terms under which consent was obtained.
• We will also use e-mail from time to time to respond to inquiries, confirm purchases, or contact users of our Platform regarding their experiences with our Platform.
• Anytime a customer or visitor receives e-mail it does not want from us the customer can request that we not send further e-mail by contacting us via email at: privacy@edtechgroup.com.au or by opting out by clicking the unsubscribe link at the bottom of any applicable e-mail.
• We may provide statistics to third party advertisers by reference to demographic information concerning Registered Users of the Platform. This information is only ever provided on a de-identified basis, so that our third party advertisers’ advertisements that are published on the Platform can be targeted to a relevant target market. We never provide demographic information about our Users to third party advertisers that has not first been de-identified.

We will not sell, trade, or rent your Personal Information to any third party unless authorised by you or this Privacy Policy or such information is disclosed in connection with our sale, merger, reorganisation or consolidation of our assets or capital stock or any part of our Platform business or such disclosure is required to protect the safety of employees, customers or property.

If you refuse to provide us with Personal Information or you provide us with erroneous Personal Information, we will be unable to provide the functionality and services made available through the Platform to you.